Cancellation & Refund Policy

1. Service Cancellation:

• If you wish to cancel a service, please contact our customer support team at okkcode2023@gmail.com as soon as possible.
• Cancellation requests must be made within 10 days from the date of purchase or before the service delivery, whichever comes first.
• Any cancellation request received after the specified time period may not be honored, and you may be subject to applicable fees or charges.

2. Product Cancellation:

• If you wish to cancel a product order, please contact our customer support team at okkcode2023@gmail.com within 10 days of placing the order.
• Product cancellations may be subject to restocking fees or other applicable charges as outlined in the terms and conditions of the specific product.

1. Eligibility:

• Refunds are only applicable for cancellations made within the specified time period mentioned in the cancellation policy.
• Services or products that have already been delivered, used, or consumed are not eligible for a refund unless otherwise specified in the terms and conditions.

2. Refund Process:

• To request a refund, please contact our customer support team at okkcode2023@gmail.com and provide the necessary information, including the order number, reason for the refund, and any supporting documentation.
• Refund requests will be reviewed and processed within 10 business days from the date of receipt of the request.
• Approved refunds will be issued using the original payment method unless otherwise agreed upon by both parties.

3. Non-refundable Items:

• Certain services or products may be marked as non-refundable, and in such cases, refunds will not be provided unless otherwise required by applicable laws.

4. Partial Refunds:

• In some cases, partial refunds may be provided based on the specific circumstances of the cancellation or refund request. The amount of the partial refund will be determined by OKKCode IT Company on a case-by-case basis.